EcoHanger Cleaners | FAQ
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FAQ

How does EcoHanger Cleaners Pick Up & Delivery works?

It’s really easy. Enter your preferred pickup date, indicate whether you have Laundry Shirts (men’s button down shirts only) ,Wash & Fold, or Dry Cleaning. Add any care instructions in the ‘Pickup’ notes, then submit the order. We’ll bring you a EcoHanger Cleaners laundry bag to use on all your orders on your first pickup. That’s it.

How do i pay?

We charge your card on file once the order is ready for delivery. Don’t worry, your information is kept confidential with us and you have access to your past invoices as well.  All of our payments are handled by Stripe.

How will I know how much my order is?

Although we only charge your card on file after your clothes are returned, we understand that waiting that long just to see a receipt doesn’t make much sense. That’s why we send you a receipt with your order total within 2-5 hours of your order being picked up. That way you’ll know what the order total is before we charge anything to your card.

Is there a minimum order?

Yes. We have a $20 minimum order, which you can reach with any combination of Wash & Fold, Wash & Press, and Dry Cleaning.

What's the turnaround time?

Wash & Press (men’s laundered shirts) and Dry Cleaning have a 72-hour turnaround time.

What happens if I miss a pickup or delivery, or cancel last minute?

You can always edit the time of a pickup or delivery up to 1 hour before the requested time window. If you cancel the order within 1 hour of your delivery, or you miss your pickup or delivery window, we may charge a $10 cancellation fee.

Do I have to be home when you come by?

Not necessarily. You can leave your bag of laundry outside your home by the door. You can also leave your items with your doorman. Make sure to let us know in the ‘Pickup’ notes so we know we have our approval. For deliveries we prefer that you (or your roommate) be home or have a doorman in your building for us to leave the clothes with.

Does EcoHanger Cleaners offer Alterations?

Our team of expert and tailor’s will take care of any of your needs, from a quick hem , to a complete redesign of your finest dress. So now you don’t need to make an extra stop to the seamstress.

Does EcoHanger Cleaners offer Shoe Repair?

Whether it’s the heel or the sole, our experts will give your shoes back the luster it has been longing for. So next time you are thinking about throwing away a pair, send it to us for a quick fix, you will be glad you did.